Our Box Office Service

Our Box Office Service

Box Office Service and Information

MAKING A BOOKING

Is your box office at the theatre open?
The box office is open on a Mon - Sat.

I want to make a booking. Can I book over the phone?
The phone lines are also open Mon - Sat between 9.30am and 6pm. Our number is 01242 572 573.

Alternatively, you can book tickets online.

I want to make a group booking – how can I do this?
Groups of up to 9 people can book tickets online. Groups of 10+ people can email boxoffice@everymantheatre.org.uk or call 01242 512 515 extension 273 for our Group Booker.

My online account isn’t working – how do I get help with this?
Email boxoffice@everymantheatre.org.uk or call us on 01242 572573. 

GENERAL

How do I make a complaint?
Complaints can be emailed to admin@everymantheatre.org.uk and we will get back to you as soon as possible.
 

EXISTING BOOKINGS

I want to speak to someone about my booking – how can I do this?
Please call us on 01242 572 573. The phone lines are open Mon - Sat between 9.30am and 6pm.

Will the performance I have booked to attend be cancelled and how will I know?
We hope we do not have to cancel many future performances but we will follow government instructions in these unprecedented times. We will wait to cancel a performance until we are certain it will not be possible for it to go ahead, but will ensure we give notice of this prior to the event. 

We will be in touch with you by email, and will mark the performance as cancelled on our website.

Please follow the instructions outlined in the email you receive. The emails regarding your booking will be sent to the address used to book tickets.

I have received an exchange voucher – what can I use this for and how long for?
Exchange vouchers are valid for two years from the date of issue. You can use this for any future performance at the Everyman Theatre. Vouchers can be used when making online bookings, via the telephone or in person. 

The performance I am booked to attend has not been cancelled but I don’t want to attend anymore due to the Coronavirus outbreak – can I get a refund, exchange or credit?
We are not cancelling performances unless we are sure that it will not be possible for them to go ahead. If the performance you have booked for has not been cancelled, then we will not issue a refund, exchange or credit as per our terms and conditions.

MEMBERSHIPS

I am an ETA member but I am not able to use it at the moment as you are closed. Can I get a refund?
We are currently revamping our Membership Scheme and will make an announcement as soon as possible. If you are current member and would like information, please email boxoffice@everymantheatre.org.uk 

SUPPORT THE EVERYMAN THEATRE

I read that the Everyman Theatre is a charity and relies on tickets sales to survive. What can I do to support the theatre’s future?

The Everyman Theatre is a charitable trust and receives very little funding or public subsidy, relying on ticket sales in order to operate. The cancellation of performances and loss of ticket sales has been a big challenge for us, and whilst we wholeheartedly agree this was the correct thing to do at the time, we also now need to think about how we continue to thrive and bring the best theatre to Gloucestershire for many years to come.

If you would like to support us and the future of the Everyman Theatre, please book for a future performance online or purchase a gift voucher here.

GIFT VOUCHER CODES

If you have received a gift voucher code and would like information on how to use it to purchase tickets on our website please click here