RESERVATIONS

Reservations will be held for a maximum of 3 working days.

REFUNDS / EXCHANGES

We do not refund tickets - please check carefully when booking. If we have sold out - we will offer to resell your tickets. However, we offer no guarantee of sale. We will exchange tickets for another performance of the same production, if available. 48 hours notice is required and we charge an administration fee of £2.00 per ticket for both resales and exchanges. If tickets resell, you will receive a gift voucher valid for two years to the value of your tickets. 

GIFT VOUCHER CODES

If you have received a gift voucher code and would like information on how to use it to purchase tickets on our website please click here. 

CHANGES

The brochure is correct at the time of printing. Due to circumstances beyond our control the Everyman Theatre reserves the right to make alterations to the programme and/or cast. Refunds will not be issued in these circumstances.

LATE ARRIVALS

Every effort will be made to admit latecomers as soon as a suitable break occurs, but admission is not guaranteed.

BABIES / TODDLERS / CHILDREN

The Everyman strongly advises parents not to bring children under two, except for specific productions. We consider the Pantomime and ballet to be suitable for over 5s. Baby changing facilities are available on the ground floor. Children under 12 must be accompanied by a responsible adult. 

PARKING

The nearest car park is Regent Arcade Multi-Storey on Regent Street, open from 8am-00.30am. Arrive after 5.30pm: £3.00. Arrive before 5.30pm: normal hourly charge applies throughout your stay.

The management reserves the right to remove any ticket holder from the theatre, without refund, on reasonable grounds including, without limitation, where the ticket holder breaches these Terms and Conditions, disrupts other audience members’ enjoyment or does anything that the Management considers to be unacceptable behaviour which may cause damage, nuisance or injury. Ticket holders must comply with instructions and directions given by the Theatre staff.

SECURITY

In response to recent incidents we would ask that visitors to the Everyman 'travel light' and don’t bring large bags to the theatre. If you do have to bring anything bigger than a small handbag, please be aware that it may be subject to a bag search. We ask visitors to arrive in good time before the show, and to remain vigilant and report anything that seems unusual to a member of staff. Thank you for your patience and understanding.

SAFEGUARDING

The Everyman Theatre follows best practice in having appropriate policies and procedures in place to ensure the protection of children, young people and vulnerable adults; and concerning equality, diversity, harassment and bullying. 

CODE OF CONDUCT

The Everyman Theatre reserves the right to ask anyone causing a disturbance to other customers, staff or the performance, to leave the venue.  

We have zero tolerance for abuse or discrimination of any kind, whether towards other customers, staff or performers. Anybody who displays this behaviour will be removed from the venue immediately. 

Customers with learning disabilities will not be asked to leave a performance due to any behaviour that is a result of their disability, as per the Equality Act 2010. Please feel free to speak to a member of staff if you require any assistance.

Children, school parties, youth groups and those in need of special care are the responsibility of their parents, guardians, teachers and carers, who must ensure appropriate behaviour in the theatre. 

The use of mobile phones, cameras and any form of recording equipment is strictly prohibited anywhere in the auditorium, unless otherwise specified.

Please respect other audience members and their enjoyment of the performance: don't talk, don't sing along (unless encouraged to by performers) and don't stand up and dance if there are people sitting behind you. 

Customers must consume food and drink with consideration for others and must not cause disruption to the performance. Cups are available at our kiosk to pour wrapped sweets into before the performance starts. 

Any food and drink consumed at the theatre must be bought from the venue. Please do not bring your own food or drink unless for medical reasons or for very young children. 

We reserve the right to refuse entry or re-entry to the auditorium to customers who are intoxicated by drink or drugs. We reserve the right to remove customers from the venue, when intoxicated.

We are all part of making the theatre a welcoming, inspiring and creative space where everyone can feel they belong. We hope that you enjoy the show! 

If you have any questions, comments, compliments or complaints please contact admin@everymantheatre.org.uk