Changes To Our Box Office Service

Changes To Our Box Office Service

Revised Box Office Operation During Government Mandated Social Distancing

The following changes to our normal box office operation will remain in effect until further notice...

MAKING A BOOKING

Is your box office at the theatre open?
No, the building is not open to the public at this time. We will re-open for box office for sales and support when the government advises that theatres are permitted to re-open.

I want to make a booking. Can I book over the phone?
We have fewer staff working currently due to the impact of the national health crisis and so we are not taking telephone bookings at this time. We will update customers via social media, our website and email when we can start taking telephone bookings again.

You can still book tickets online.

I want to make a group booking – how can I do this?
Groups of up to 9 people can book tickets online. Groups of 10+ people can email boxoffice@everymantheatre.org.uk. Please be aware there may a delay before we are able to respond due to reduced staffing levels.

My online account isn’t working – how do I get help with this?
Email boxoffice@everymantheatre.org.uk. A member of the team will get back to you however it may a number of weeks before you hear from us as we prioritise cancellations and customer exchanges. We thank you for your understanding and patience.

GENERAL

How do I make a complaint?
Complaints can be emailed to admin@everymantheatre.org.uk however due to reduced staffing levels there may be some delay in response time. If you are getting in touch about a cancelled performance a member of the box office team will be in touch soon. Please be patient whilst we work through the list of cancelled performances in date order. If your email is about something other than a cancelled performance, you may not receive a response for a number of weeks and then only to the most urgent enquiries so we kindly request that you do not send follow up emails to allow us time to respond. We appreciate your understanding and patience during these exceptional circumstances.
 

EXISTING BOOKINGS

I want to speak to someone about my booking – how can I do this?
We are unable to take calls about new or existing bookings currently. When normal box office services have resumed we will let customers know on social media, our website and by email and will be pleased to assist with your booking query.

Will the performance I have booked to attend be cancelled and how will I know?
We hope we do not have to cancel many future performances but we will follow government instructions in these unprecedented times. We will wait to cancel a performance until we are certain it will not be possible for it to go ahead, but will ensure we give notice of this prior to the event. We will do this in date order, so if you are booked for a performance in June for example, it may be a little while until you hear from us.
We will be in touch with you by email, and will mark the performance as cancelled on our website.

Please follow the instructions outlined in the email you receive. The email’s regarding your booking will be sent to the address used to book tickets.

We are working through requests as quickly as possible and in date order starting with the first date of cancelled performances in March and it may be a number of weeks before we are able to get back to you. If you have requested a refund and you have yet to hear from us, please be reassured we are systematically working our way through the dates and list of customers. Our team is working very hard to get through this quickly and the support and understanding we are receiving from our customers is hugely appreciated.

I have received an exchange voucher – what can I use this for and how long for?
Exchange vouchers are valid for two years from the date of issue. You can use this for any future performance at the Everyman Theatre. Vouchers can be used when making online bookings or via the telephone or in person when the counter re-opens in the future. Please note: we are not taking telephone bookings until further notice.

The performance I am booked to attend has not been cancelled but I don’t want to attend anymore due to the Coronavirus outbreak – can I get a refund, exchange or credit?
We are not cancelling performances unless we are sure that it will not be possible for them to go ahead. If the performance you have booked for has not been cancelled, then we will not issue a refund, exchange or credit as per our terms and conditions.

MEMBERSHIPS

I am an ETA member but I am not able to use it at the moment as you are closed. Can I get a refund?
We want to ensure our customers who have ETA memberships are able to enjoy all the benefits of the scheme and so all membership renewals will be extended for the duration of our closure.

SUPPORT THE EVERYMAN THEATRE

I read that the Everyman Theatre is a charity and relies on tickets sales to survive. What can I do to support the theatre’s future?

The Everyman Theatre is a charitable trust and receives very little funding or public subsidy, relying on ticket sales in order to operate. The cancellation of performances and loss of ticket sales is a big challenge for us, and whilst we wholeheartedly agree this is the correct thing to do at this time, we also now need to think about how we continue to thrive and bring the best theatre to Gloucestershire for many years to come.

If you would like to support us and the future of the Everyman Theatre, please book for a future performance online or purchase a gift voucher here.

GIFT VOUCHER CODES

If you have received a gift voucher code and would like information on how to use it to purchase tickets on our website please click here